POLICIES
ABOUT YOUR STAY
THINGS TO KNOW
All room rates are based on single or double occupancy. Specific suites can accommodate more than two guests, but many cannot. For those suites that can accommodate more than two guests, a charge of $20 will apply to each additional guest over the age of 12 and $10 for each additional guest that is 12 and under. Please refer to the website or ask the hotel staff about which suites can accommodate the number in your party. Sales tax of 8.25% and lodging tax of 6% will be added to the final bill unless a sales tax exemption certificate is provided.
Rate Guarantee
The Historic Elgin hotel guarantees that the rates quoted by our staff and on our website are the best available rate. Should you find a lower rate, please notify our staff and we will beat that rate. Furthermore, we encourage the use of our website at www.historicelginhotel.com to reserve rooms. From time to time, complimentary upgrades may be offered to those guests who book directly with the hotel by phone or on our website at www.historicelginhotel.com.
In order to guarantee a reservation, the Historic Elgin Hotel requires a valid credit card that does not expire prior to the arrival date. A nonrefundable deposit of $50 per room will be collected at the time of reservation. A full, non-refundable payment may be required for holidays and special events (such as the first weekend in June, the 3rd and last weekend in September, and other weekends that the Elgin is hosting special events) and for groups renting 4 or more suites.
The Historic Elgin Hotel accepts cash, Visa, MasterCard, Discover and American Express debit and credit cards, and Elgin gift certificates. A valid credit or debit card is required to guarantee your reservation and for the deposit due. All final payments are due the morning of your arrival, and the card on file will be charged unless we are notified prior to that morning that you wish to make alternative arrangements. For those paying with cash, correct change is appreciated.
We understand that life happens and plans change from time to time. Please understand that making a reservation at a small hotel is not the same as making a reservation at a chain hotel. Due to our small size, cancellations affect us significantly and a last minute cancellation gives us little chance of re-booking a room. For this reason, we uphold a strict cancellation policy. All deposits are non-refundable. Cancellations made 7 days or less prior to arrival will be charged in full. Furthermore, guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date unless a change to the reservation is made more than 7 days prior to arrival.
For parties traveling together and reserving 4 or more rooms, a full, non-refundable payment may be required. Please understand that making a reservation at a small hotel is not the same as making a reservation at a chain hotel. Due to our small size, cancellations affect us significantly and a last minute cancellation gives us little chance of re-booking a room. For this reason, we uphold a strict cancellation policy. All deposits are non-refundable.
Check-in begins at 3:00 p.m. unless you have paid for early check-in. For an additional $10, you may check-in as early as 2:00 p.m. Please contact the Hotel to request and ensure that early arrival is available for your suite. If you will be arriving after check-in hours, please check your text messages for after-hour check-in instructions or contact the Hotel at (620) 382-3200.
Check-out time is 11:00 a.m. unless you have paid for late check-out or purchased a package that includes late check-out. For an additional $10, check-out as late as noon, or for $20 check out as late as 1:00 p.m. Please contact the Hotel in advance to request late check out to ensure that late check-out is available for your suite.
For guests who have purchased the Signature, Romantic Getaway or Taste of the Elgin packages, check out time is 1:00 p.m.
If your rate includes breakfast...
Monday through Friday mornings: A made-from-scratch breakfast will be prepared for you and stored in your room refrigerator or our guest refrigerator to be enjoyed at your leisure. This breakfast must be ordered ahead.
Saturday and Sunday mornings: We invite guests to join us in Parlour 1886 as early as 9 a.m. for a made to order breakfast.
The Historic Elgin hotel is happy to provide a crib or airbed for additional guests in your suite on a first come, first serve basis. Please request these amenities in advance of your arrival. Assuming you are paying an additional person fee, there is no charge for cribs or airbeds.
Due to its historic nature, the Historic Elgin Hotel is a smoke-free and fire-free environment. The use of candles, incense and any open flame is prohibited. Alternatively, we recommend the use of flameless candles. Evidence of smoking within a guest room or common area will result in a $250 cleaning fee added to your bill.
Please notify the Hotel staff promptly of any spills or damage to the property. Any damage caused by you to the property inside or outside of your room such as carpet or linen stains, soiled furnishings, broken windows or appliances may be charged to the card on file. Evidence of vomit or urination may result in a $250 cleaning fee.
We are certain that you will enjoy your stay with us so much that you will want to take your experience home with you! For this reason, we offer many of the hotel amenities for sale in our hotel lobby. Should your room be missing any amenities such as bedding, robes, towels, soap dispensers, décor, etc., we will assume you chose to take your experience home with you and will bill your account accordingly. In order to prevent theft by other guests staying at the hotel, please keep your room locked at all times as you are responsible for anything missing from your room.
Because we have a limited number of keys for each suite, please return your key to the front desk upon check-out. A $25 fee will be assessed for missing or lost keys.
Quiet hours are between 10 p.m. and 8 a.m. Because the Historic Elgin Hotel is a historic building with guests residing in close proximity to each other, we request guests be considerate of other guests when using televisions, opening and closing doors, using the fitness center and conversing in public areas of the hotel. For guest’s convenience, we offer a 24 hour game lounge where groups should gather during these quiet hours. Guests not adhering to this policy may incur a $250 charge added to their bill.
The Historic Elgin Hotel is a family-friendly environment and welcomes guests of all ages. Many guests staying at the hotel have chosen to stay in order to rest and relax. For this reason, we ask that parents are respectful and courteous to these guests. All children should be supervised and should not be allowed to run through the halls, jump on furniture, and make an excessive amount of noise. Guests who do not follow these guidelines may be charged an additional $250 fee or asked to leave the premises without a refund.
We recognize that our guests may want to invite friends or family to join them at the Hotel. Depending on the occupancy, this may be permissible. Please gain approval to invite outside guests onto the property prior to their arrival. It is the responsibility of the hotel guests to ensure that their guests comply with all Hotel policies.
A kitchen is available for guest use on the 2nd floor and select rooms include a mini-refrigerator. The guest kitchen on the 2nd floor is equipped with ice, filtered water and a Keurig, for preparing coffee, tea, hot chocolate, cappuccino and cider.
Guests are welcome to bring their own alcoholic beverages as the hotel is not licensed to sell alcohol. The restaurant is licensed to sell alcoholic beverages, so guests may not bring their own alcohol into the restaurant or onto the restaurant's patio. Many rooms are equipped with mini-refrigerators to chill these beverages. Ice buckets are available to chill these beverages within suites that do not have mini-refrigerators. DO NOT LEAVE ALCOHOLIC BEVERAGES IN THE GUEST KITCHEN REFRIGERATOR FOR MINORS TO GAIN ACCESS TO.
For the safety and comfort of all guests, please drink responsibly. Please use the utmost care when consuming beverages inside the hotel as you will be responsible for any damage that is caused from usage or spills.
While we are pet lovers, we do not allow pets at the hotel. Pet boarding may be available at the following:
Please let the Hotel Staff know when booking your reservation if a service animal will be accompanying you. Service animals are permitted in all areas where guests are allowed. Service animals are animals that are trained to perform a specific task for the benefit of a person with a disability. The Hotel Staff may ask what task(s) the service animal performs.
The following types of animals are not permitted:
Comfort Animals: Animals not trained to perform a specific task, but which are said to provide emotional support or to relieve anxiety simply by their presence.
Pets: Animals for which no claim of any service is made. You must keep your service animal under control at all times. The animal should always be on a leash, harness or other tether, unless either the handler is unable because of his/her disability to use a harness, leash or other tether, or the use of a harness, leash or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control.
The Hotel Staff may require you to remove your service animal if the animal is out of control and you do not take effective action to control it (for example, a dog causes a significant disturbance by barking repeatedly and uncontrollably or is not housebroken) or the animal poses a direct threat to the health or safety of others.
If you are asked to remove your service animal, but you would like to remain on the premises and/or continue staying at the hotel without the animal, you must make arrangements for another person or local animal boarding facility to accept custody of your animal. Historic Elgin Hotel staff is not responsible for the care or supervision of any guest’s service animal. The hotel staff may ask a guest to remove any service animal that barks or causes disturbances for other guests.
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